SHIPPING

Standard Shipping

We offer a $10 flat rate shipping within Australia for orders up to $150.

Express Shipping

Express shipping is $25 Australia wide.

Free Shipping

We offer FREE SHIPPING for orders above $150 made in the one transaction within Australia (excluding bulky items).

Heavy/Bulky Shipping

Heavy/Bulky shipping is required on items such as doormats, lamps and beach umbrellas. It may also be payable on other bulky items and will be calculated separately. Please check product page notes carefully for details of additional shipping on heavy/bulky/fragile items.

Art

Artworks require additional packaging and care when sending.

Smaller artworks will usually incur a heavy/bulky shipping charge of $25.

Some artworks up to a certain size can be shipped with Australia Post. Larger works will need to be sent by courier using our artwork shipping partner, Pack N Send. For all large artworks please use the button on the specific artwork page to request a shipping quote. Please provide your full address, including postcode and we will be in touch with a quote.

New Zealand

We offer $25 flat rate shipping to New Zealand on a select range of products. We do not ship large, heavy, bulky or fragile items to New Zealand. If you check out with an item that we do not ship to New Zealand we will refund your order.

Timeframe

Orders placed on weekdays (excluding public holidays) will be processed and shipped within 1-2 business days.

You will be issued with a tracking number via email once your package has been shipped.

Pay Shipping Here

There is a 'Pay Shipping Here' tab on the menu above to pay shipping if you have checked out without paying the appropriate shipping.

RETURNS

Please complete your online shopping with Bungalow Trading Co keeping in mind, we offer refunds and exchanges, according to the following policies:

  • For a refund, you must process your request via the Returns Portal on our website within 14 days of receiving it. Refunds are only available where an item is faulty or does not fit. We do not refund for change of mind or any other reason.
  • For an exchange, you must process your request via the Returns Portal on our website within 14 days of receiving it.
  • Any returned item must be in perfect, unused condition, tags intact and with no damage to the item or the packaging.
  • Gift Vouchers, earrings, underwear and clearance items are non-refundable and non-exchangeable.
  • Only full priced items can be refunded or exchanged. No returns on any items in our clearance collection.
  • Items purchased in promotional sales (eg. storewide percentage off) are final and are not able to be returned unless they are faulty.
  • We do not refund original shipping fees and do not cover return shipping fees. Return shipping charges will be waived only if the returned item is faulty.
  • We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
  • Refunds will be processed via the payment method used in the original sale and may take up 2-3 business days to appear in your account.