Shipping + Returns
We offer a $10 flat rate shipping within Australia for orders up to $150.
We offer FREE SHIPPING for orders above $150 made in the one transaction within Australia (excluding bulky items for which we calculate shipping separately).
We offer a $20 flat rate for Express shipping within Australia (excluding bulky items).
For international customers please email us at firstname.lastname@example.org for an international shipping quote.
Orders placed during weekdays (excluding public holidays) will be processed and shipped within 1-2 business days.
You will be issued with a tracking number via email once your package has been shipped.
Please complete your online shopping with Bungalow Trading Co keeping in mind, we offer refunds and exchanges, according to the following policies:
- For a full refund, you must process your request via the Returns Portal on our website within 7 days of receiving it.
- For an exchange, you must process your request via the Returns Portal on our website within 14 days of receiving it.
- You will receive an email with instructions on what to do next.
- Any returned item must be in perfect, unused condition with no damage to the item or the packaging.
- Gift Vouchers and earrings are non-refundable and non-exchangeable.
- Only full priced items can be refunded or exchanged. No refunds or exchanges on sale items.
- We do not refund original shipping fees and do not cover return shipping fees.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Refunds may take up to 2 business days to appear in your account.
- Shipping charges will be waived only if the returned item is faulty.