Heavy/Bulky Shipping

Heavy Shipping - If you wish to have one of our heavier, bulkier items shipped to you.

This item is for people who have already checked out using a different shipping method or who maybe accidentally selected click and collect! It is also applicable for some smaller artworks that require special packaging or heavy, bulky items such as doormats.

Please call on 03 9596 1393 if you need help or to pay shipping over the phone.

Standard Delivery Rates*

• AU Flat Rate Delivery (5-7 Days) $10
• Express Delivery (2-3 Days) $25
• New Zealand (7-10 Days) $25

Free Delivery*

Free Standard Delivery Online Orders Over $200.

*Exclusions. Our standard & free delivery rates do not apply to heavy or oversized products or to remote locations. Please check the product page for details on oversized shipping. For Art shipping information, refer to our full policy here.

Online Orders — Returns & Exchanges

Returns Portal: Start a Return or Exchange

• Returns accepted on full-priced items within 14 days of delivery if faulty or incorrect fit
• Eligible returns may receive a credit note, exchange, or refund
• Items must be unused, unwashed, unworn, with tags and original packaging
• Not eligible for return: earrings, socks, underwear, gift vouchers, clearance, or sale items (unless faulty)
• Shipping costs are non-refundable unless the item is faulty
• Customers must use tracked postage for all returns — we are not responsible for lost parcels
• All return approvals are at the discretion of our team
  

View the full policy (including in-store returns): Read Full Returns Policy